First Nations Community Engagement Officer

• Full-time, permanent opportunity
• Flexible hybrid working environment (3 days working from home)
• Grow your skills with comprehensive training and development

This is an identified Aboriginal and Torres Strait Islander position. EWON considers that being Aboriginal or Torres Strait Islander is a genuine occupational qualification under s 14 of the Anti-Discrimination Act 1977 (NSW).
EWON acknowledges the Traditional Custodians of the lands on which we work across New South Wales and pay our respects to Elders past and present, and we offer our thanks to the First Nations communities and people who welcome us to their Country.


Looking for a career move where you can make a difference?
At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.
EWON is committed to working in partnership with Aboriginal and Torres Strait Islander peoples and First Nations communities are one of EWON’s key priority groups. We have a dedicated First Nations phone line, run outreach events such as Bring Your Bills in First Nations communities, are involved in many Aboriginal interagency groups, and publish a suite of First Nations resources.


About the Role
EWON is seeking a dedicated First Nations Community Engagement Officer to build awareness of EWON and energy and water issues across Aboriginal and Torres Strait Islander communities in NSW.
The role will help ensure EWON’s services are accessible, culturally responsive, and meet the needs of First Nations consumers. It will also provide specialist support to our Dispute Resolution Team, helping First Nations customers navigate complaints and achieve fair outcomes.
This is a great opportunity drive meaningful change to improve accessibility of energy and water complaint services for First Nations customers and strengthen EWON’s ongoing responsiveness to the needs of First Nations communities.


Key Accountabilities

• Plan, implement and evaluate outreach activities to increase Aboriginal and Torres Strait Islander community awareness of and access to EWON.
• Develop and implement programs to educate Aboriginal and Torres Strait Islander consumers about energy and water issues.
• Actively build and maintain networks of community and government organisations that work with Aboriginal and Torres Strait Islander people, ensuring contact information is recorded and updated.
• Collaborate with community leaders, Elders, Aboriginal Community Controlled Organisations (ACCOs), Aboriginal organisations and other stakeholders to ensure engagement approaches are culturally appropriate, community-informed, and effective in increasing the reach and impact of EWON's engagement initiatives.
• Identify Aboriginal and Torres Strait Islander community resource needs and assist with the development and distribution of resources in consultation with communications staff.

Required Skills and Experience

• Demonstrated experience working with Aboriginal and Torres Strait Islander communities in a similar role
• Highly developed understanding of protocols for interacting with Aboriginal and Torres Strait Islander people in a culturally appropriate manner
• High-level understanding of the historical, social and systemic drivers of disadvantage experienced by Aboriginal and Torres Strait Islander communities
• Strong track record in building, growing and maintaining networks with a range of stakeholders to expand reach and maximise engagement outcomes
• Experience planning and coordinating events, including the ability to troubleshoot when necessary
• Flexibility and willingness to travel frequently, work on weekends, early mornings and evenings, as required
• Hold a current full Australian Drivers’ Licence.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer’s leave.
• Existing Indigenous Employee Network
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program.
• Positive culture and high employee engagement.

Applications
To apply, please visit the recruitment portal on our Careers page. Your application should include:

• a current resume
• a cover letter outlining why you are interested in the role, and how your skills and experience meet the required skills and experience set out above.

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au.

Applications close Sunday 19 July 2026.